Troubleshooting
In this article:
Why Chromaport is not working
Computer not visible
Hosting disabled
Enable hosting
App launch issues
Single computer app issue
No computer access after joining
Permissions problems
Unassigning computer issues
Lag and black screen issues
Chromaport performance issues
Why is Chromaport not working or not connecting?
If Chromaport is not connecting, check whether both devices (host and client) are online and running the latest version of the application. Make sure the host computer is added to your workspace and that hosting is enabled. A weak or unstable internet connection may also prevent a successful connection.
Why can’t I see my computer in Chromaport?
If your computer is not visible, ensure that:
- The Chromaport desktop app is installed and running on the host machine
- The computer has been added to your workspace
- You are logged into the correct account
- The device has a stable internet connection
If the issue continues, restart the Chromaport app on the host computer.
Why does Chromaport show “Hosting disabled”?
“Hosting disabled” means that your computer is not currently set up as available for remote access. This usually happens when the computer has not been properly added to a workspace or the Chromaport app is not running on the host device. Once correctly configured, the status will change to “Hosting as: [computer name]”.
How do I enable hosting in Chromaport?
To enable hosting, install the Chromaport desktop application on the computer you want to use as a host, log in, and add the device to your workspace. After this step, the computer will become available for remote access and application streaming.
Why can’t I launch an app in Chromaport?
If an app does not launch, it may be caused by:
- Incorrect app path or app command
- The application not being installed on the selected host computer
- The host computer being offline or not running Chromaport
- Misconfigured workspace app settings
Make sure the app exists on the host and is properly added to your workspace.
Why do I see only one computer when launching an app?
This happens when the app is only available on a single host. If you have multiple computers with the same application installed and configured, Chromaport will show them all as options when launching the app.
Why don’t I have access to computers after joining a workspace?
By default, new workspace members do not have access to any computers. An Owner or Member Manager must assign computers to your account before you can use them.
Why can’t I change permissions in Chromaport?
You may not have the required role or permission level. For example, Guests or users without “Manage computer access” rights cannot modify permissions. Some actions may also be restricted for workspace Owners or system-controlled settings.
Why can’t I unassign a computer from a user?
Unassigning may be disabled if:
- You are trying to remove access from the workspace Owner
- You do not have sufficient permissions
- The computer is protected by role restrictions
Why is my app lagging or showing a black screen?
Performance issues are usually caused by network or hardware limitations. Check your internet connection, ensure the host has sufficient upload speed, and verify that hardware acceleration is enabled. Closing background applications on the host may also help improve performance.
Why is Chromaport slow or delayed?
Latency can occur due to unstable internet, high network load, or insufficient upload speed on the host machine. For best performance, use a stable wired connection or high-quality Wi-Fi and ensure both devices meet recommended system requirements.